Work Experience 

Piping System Design & Compliance: Engineered and designed industrial piping systems, ensuring strict compliance with client-specific technical requirements and relevant industry specifications.

Change Management & Documentation: Managed on-site adjustments by processing and documenting edit and route sheets, effectively communicating and formalizing critical field-level design changes to maintain project integrity.

Data Analysis & Reporting: Analyzed complex laboratory data and synthesized findings into detailed technical reports, providing substantiated evidence and recommendations for engineering decisions.

Workflow Automation: Developed and implemented automated workflows using scripting/tools, resulting in improved operational efficiency and reduced manual processing time for routine tasks.

Customer Support & Troubleshooting: Provided effective customer assistance by diagnosing and troubleshooting technical issues related to GAO Tek's products and services.

Multi-Channel Communication: Responded to inquiries via email, phone, and online chat, delivering clear and concise solutions to ensure high customer satisfaction.

Knowledge Base Development: Enhanced the company's knowledge base by creating user-friendly technical guides, FAQs, and troubleshooting resources, which proactively reduced the overall support workload.

Virtual Learning Expansion & Data Management: Collaborated with the Digital Human Library (dHL) to significantly expand their repository of virtual learning resources. I fostered experiential learning opportunities for K-12 students by contributing to and editing over 300 virtual tours and documents. Crucially, I utilized SQL to structure, input, and manage these new resources, ensuring proper categorization and retrieval within the dHL's comprehensive library database.

Project Communication & Documentation: Maintained close, collaborative 1-on-1 communication and support with the dHL team throughout the project lifecycle, ensuring all tasks were successfully completed with detailed documentation and accurate notes.